We are a Company registered in the Country of Canada.  In the territory of Nunavut.  In the City of Iqaluit.

We are proud to offer a fast and efficient online shopping service.  If for any reason you are dissatisfied with the service you have received, please contact us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

In order to continue to improve our customer service, we want to know if you have had a negative experience at arcticinuksuk.com.

All complaints will be processed through our office in Iqaluit, NU Canada, where they will be addressed and dealt with.  The phone is answered between 10am and 5pm Monday through Friday.  If you call outside of these hours, please leave a message with your name, phone number and a description of your problem, and we will call you back.

We aim to dispatch your order within five business days.  This can be subject to availability, but you will be informed within this period if we are unable to fulfill your order for any reason.  Orders are sent to you by Canada Post and your order can be tracked through the Canada Post website.  Canada Post may require a signature upon delivery, so we recommend you use a daytime address e.g. workplace.

Items that are bought as gifts can be sent to other addresses by making a special request by e-mail.  Please e-mail your request to This e-mail address is being protected from spambots. You need JavaScript enabled to view it , and we will send the payment details separately to the purchaser's address.

For any further delivery queries, please phone 403-589-6554 or email This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

We want you to be satisfied when you shop with us.  We understand that with online purchasing, you may occasionally want to return items that are not suitable.  If you return the artwork to us in its original packaging, and in its original condition, within 14 days of the date on the receipt, we will either exchange the goods for other products, or issue a full refund, whichever you prefer.  In the case of a damaged piece we require you contact us with your complaint in no more than two days from receiving your artwork.  Failure to do so will result in inability to receive a refund.  Damaged pieces must be returned to us in its original packaging.

If you choose to exchange the item for another piece of artwork, please check our website for availability by clicking on the item you want.

Please contact us if you wish to return artwork.  We process returns as soon as they arrive, except during extremely busy periods when there may be a short delay of up to two business days.

Please note that when sending a return, the parcel is your responsibility until it reaches us.  We strongly recommend that you send it through registered post or courier.

Don't forget - refunds can only be given to the original purchaser.  If you decide to return a gift given to you by someone else, please be advised that the original purchaser will be the one receiving the refund.

For all further inquiries please phone 403-589-6554 or e-mail This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

We are committed to protecting your privacy.  Our secure server software encrypts all transaction details to ensure they are protected as they travel over the internet.  Our payments are handled by Paypal, a world leader in secure online transactions.

No credit card details are held on our server, which means no one is able to access your credit card information through illegal activity or "hacking".
For any further information on the security of our site please email This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

Privacy

At Arctic Inuksuk.com, we take your privacy seriously.  We also want to use this great technology to treat you as a real customer, in the old-fashioned sense of the word.  We have drawn up these brief guidelines to explain how we use your information.  However, because internet technologies are rapidly evolving, these guidelines are subject to change.

What we do

We ask you to supply the following information during the ordering process:

• name.
• delivery address.
• email address.
• telephone number.
• credit card information.

We use this information for the following purposes:

• to send you the product that you have bought.
• to charge you for the product.
• to send email or conventional mail to you, after you have purchased a product.
• to update you by email to new services we are providing.
• to perform statistical analysis to determine relative interest in the various areas of our site, and to analyze customer profiles.

In addition we may employ HTTP cookies:

• to recognize users.
• to track individual shopping carts through the ordering process.

We do not, under any circumstances:

• provide personal information to any third party.
• share the information we track on this site, in any form, with advertisers or other parties.
• release personal information about any individual visitors.